The Purpose of Service Design Is Best Described as What

It examines all activities infrastructure communication people and material components involved in the service to improve both quality of service and interactions between the provider of the service and its customers. The main purpose of service design is the design of new or changed services The goal of service design is to assist organizations seeking to plan the introduction of new or changed services and advise how to successfully deploy these new services into the production environment.

Tools And Templates Practical Service Design Service Design Design Templates

C Analyzing the business impact of an incident.

. Ensuring the viability of the market spaces where a proposed change will be deployed. The service concept can best be described as the way in which an organization would like to have its services perceived by its stakeholders. Whereas with tangible objects the final product is mostly the sum of its.

CTo design and build processes that will meet business needs. To provide detailed specifications for the design of IT services C. To build test and deliver the capability to provide the services specified by service design B.

Change management and service level management. An incident that is so complex that the service desk takes longer than five times the normal time to log it. The main objective of Service Level Management is to ensure that an agreed level of IT service is provided for all current IT services.

A complex incident which requires a An incident that requires large root cause analysis before any number of people to resolve workaround can be found b. Which of the following best describes a major incident. Ensuring appropriate service design processes have contributed to an assessment of.

A Fit for design. D Fit for use this is warranty ie. Answer Explanation Answer.

A To ensure that an agreed level of IT service is provided for all current IT services. The objective of the Service Transition process is to build and deploy IT services making sure that changes to services and Service Management processes are carried out in a coordinated way. To encourage Service Providers to stop and think why something is to be done before thinking how c.

To continually align and re-align IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes b. To design and build processes that will meet business needs B. A The ability to detect events make sense of them and determine the appropriate control action.

The goal of Continual Service Improvement is BEST described as. Performance availability etc Question 9. To transform Service Management into a strategic asset D.

B The ability to implement monitoring tools. To assist in the planning design and development of information systems in order to make sure there is adequate control systems and that all procedures are checking systems at an appropriate time. The incident which has high impact on the business.

D Service Strategy Service Design Service Transition Service Operation and Continual Service Improvement. Which of the following BEST describes the purpose of Event Management. D Creating a balanced scorecard showing the overall status of Service Management.

Service design is the activity of planning and arranging people infrastructure communication and material components of a service in order to improve its quality and the interaction between the service provider and its users. What is the purpose of Service Design. To decide how IT will engage with suppliers during the Service Management Lifecycle.

Recording and managing deviations risks and issues related to a proposed change. Play this game to review Business. The correct answer is A S is a process and a function D is a function and a process F are processes in service transition and service design.

B Fit for purpose. To ensure that each release package specified by service design consists of a set of related assets and service components C. The main purpose of Service Design is the design of new or changed services 3.

To proactively prevent all outages to IT Services. Providing advisory services at the request of the Board of Directors or the audit committee or executive management to help to improve the. The goal of Service Design is to assist organisations seeking to plan the introduction of new or changed services and advise how to successfully deploy these new.

BTo proactively prevent all outages to IT Services. In this phase of the lifecycle the design is built tested and moved into production to enable the business customer to achieve the desired value. To underscore the importance of services in the global economy.

I It describes the non-tangible aspects of service delivery and is an integral part of the value proposition of service providers. The utility of a service is best described as. A budding entrepreneur who is looking to set up a new enterprise is concerned that the business might not provide enough of a stable income to maintain his current standard of living.

C Fit for function. Which of the following best describes this risk. All of the service operation processes are covered by the syllabus.

To design and build processes that will meet business needs. Which of the following is one of the primary objectives of service strategy. D Recommending improvements Correct the Service Owner is responsible for continually improving their service.

DTo deliver and manage IT Services at agreed levels to business users and customers. ATo decide how IT will engage with suppliers during the Service Management Lifecycle. A Documenting the roles and relationships of stakeholders in a process or activity.

Managing effective communication with stakeholders affected by a proposed change. Which of the following statements BEST describes the aims of release and deployment management. To deliver and support IT Services at agreed levels to business users and customers.

A To define the perspective position plans and patterns that a service provider needs to execute to. B Defining requirements for a new service or process. Service design may function as a way to inform changes to an existing service or create a new service entirely.

Service design is concerned with the design of services and making them better suit the needs of the services users and customers.

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